High Level Software - March 2022

Release Dates: March 2022

Status: Released to Production

For detailed information on High Level Software March 2022 releases please view a section below.

New Feature Summary

HLS App Marketplace

High Level Software’s app Marketplace is where you can view all our integration partners. Quickly scan and request integrations to improve operations, generate more revenue, and enhance your guest's experience.

Click here to access the Marketplace

New Channel Report Dashboard

We have added a new Power BI dashboard, which allows you to see your booking by source. Quickly see how much revenue and commission you are paying to your third parties for your whole estate, or drill down to just one site with one click.

Instantly compare your channel performance against your website to track how many customers are booking directly and their value!

Click here to watch our channel report dashboard video

VAT 12.5% Period Freeze

On 1st April, the government increased VAT from 12.5% to 20% for accommodation, food and non-alcoholic drinks. The period in which it was 12.5% has been frozen in your PMS (to ensure accuracy after you have updated your hotel VAT in the PMS settings back to 20%). If you haven't updated your VAT to 20%, please do so ASAP.

Click here to view more information on updating VAT in HLS

Loke Loyalty Integration

We have recently integrated into Loke loyalty. Customers can now earn and redeem loyalty points or credit for their accommodation and F&B spend. This credit will automatically be posted on check out from your PMS to the Loke Loyalty platform.

Whether you are an existing Loke Loyalty customer, or you'd like to learn more about building a loyalty scheme that drives repeat business, get in touch.

Better Logging for Payment Gateway

We have recently added better logging for any payment gateway errors. We are alerted if cards are not set-up correctly, or if payments fail. All of this is now available in our newly created dashboard.

API - 'Booked At' Search Filter

We have added a new 'booked at' search filter in the booking and guest API allowing users to find bookings that were made at a specific point in time.

Minor Updates & Enhancements

We have also released several minor updates that affect the following areas:

Group Staff - Non-admin users now have the access to change user roles
Group Staff - Deleting user now refreshes page post deletion
Group Staff - Fix to smart search
E-learning Centre - Logo and release history updates
Google Analytics - New journies added to improve data quality
PMS - Misalignment issues with dates and hyperlinks
Payment Report - Now displays booking ID when downloaded in CSV
Payment report - Time entry search filter fixed
Group overview page - Updates and bug fixes
Rates Grid - Tabbing to different rate by dates bug fixed
Availability - Max occupancy setting is not respecting children
Booking Engine - Minor bug fixes and enhancements
Events - Minor bug fixes and enhancements
Rates - Price overrides now accept the value of '0'
Vouchers - Minor bug fixes and enhancements
Aztec API - Increase character limit transition ID to 50 characters
Payment Gateway - new hotel option to disable £1.01 pre-auths
Judo Pay - Cards types sent from third parties are not displaying on the PMS
Judo Pay - Removal of double voids from logging
New Group name search filter on the hotel overview page
Calendar - Minor improvements and enhancements
Booking & Guest API - Minor improvements and enhancements
Assigning Reservation - Fix when assigning an unknown room type
S4 Labour Integration - Minor improvements and enhancements